Frequently Asked Questions

How much liquid capital will I need to open new a restaurant?

Generally $150,000 to $300,000 is sufficient depending upon if you lease or purchase the land, and whether your location is a co-branding or free-standing site. The balance of the cost is most frequently financed through banking sources.

Do you offer financing?

No, but we can refer you to bankers and financial institutions that are familiar with our concept and have made loans to new and existing franchisees in the past.

What sort of experience do I need?

We prefer restaurant or retail operations experience and will consider other professionals with business ownership experience.

What kind of franchise is available?

Both individual franchises for single unit locations and development agreements for multiple unit markets are available in select markets.

What markets are you currently interested in franchising?

We are primarily interested in the Texas markets of Austin, Corpus Christi, Dallas - Ft. Worth, Harlingen-McAllen, Houston, San Antonio, Tyler-Longview and Waco-Temple-Bryan. Markets outside Texas include Hattiesburg-Laurel and Jackson in Mississippi, and Shreveport in Louisiana. We will consider other markets in the Southwest and Southeast with multi–unit capable operators.

Are you expanding internationally?

Yes. We currently have restaurants in Malaysia and Indonesia. We are primarily focused on continued expansion in Asia, but will consider other international markets on a limited basis. International franchises are awarded to financially strong individuals or companies that demonstrate the ability to rapidly develop and operate multiple locations.

Do you offer franchises for non-traditional locations?

Yes! We are most interested in expanding our co-branding program in non-traditional locations such as convenience stores, gas stations, major airports, college and universities, and end-cap strip centers where drive-thru opportunities exist.

What are the steps involved in obtaining a franchise?

Start by filling out your contact information in the  Contact Us section.  A Hartz represenative will contact you and ask you complete and return our Confidential Franchise Application. After we receive your application and assess your qualifications, we will call you to arrange a personal meeting, if appropriate. Please see our enclosed Steps to Owning a Franchise for more details on this process.

Do you provide a training program?

Depending on your background and experience, we provide four to six weeks of training in all facets of restaurant operations. You or your operating partner and all designated managers must attend and successfully complete the training program.

What other support services can I expect to receive?

We provide support throughout the restaurant development process, including site review and approval, bank references for SBA and conventional financing, prototype drawings for buildings, vendor referrals for kitchen design, equipment and sign packages and an operations team for pre-opening, opening and post-opening support for your new restaurant. On-going operations field support, marketing support at both the local and Co-Op restaurant levels, and an established distribution system to ensure the highest quality products at the best possible prices are all services that you will receive from us.